We always do our best to accommodate clients who are delayed. However, if you arrive more than 15 minutes late for a scheduled appointment, we cannot guarantee that you will receive your service. Please always feel free to text or call our salon cell at 484-367-5060 if need be.
CANCELLATION / NO SHOW
To continue providing the best possible scheduling options for all of our guests we require 48 hours notice should you need to cancel or reschedule your visit with us. Please text our salon cell at 484-367-5060 or email us at firstname.lastname@example.org for any cancellations or reschedules under 48 hours. Should you cancel your appointment with less than 48 hours notice, 30% of your scheduled service cost will be charged to your card on file.
Any appointment cancellations made within 12 hours of the appointment time is considered a no-show..We reserve the right to charge 100% of your scheduled appointment cost for no-show appointments.
If there are any chargebacks or disputes made through a financial institution, there will be an additional $50 charge on top of the amount originally charged.
Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges for 30 days from the initial purchase.
SERVICE RE-DO POLICY
We strive to offer our guests the highest level of satisfaction. In the unlikely event you are having challenges with your cut, color or extensions please let us know within 7 days of your visit and we will be happy to correct your concerns at no additional charge. We do not offer refunds at this time.
ADDITIONAL GUESTS AND CHILDREN
Mane Techniques is a small studio that comfortably fits the clients with scheduled appointments and the service providers. Unless you are a parent accompanying a minor for a service, please do not bring extra guests with you who are not receiving services.